1.
An effective leader should demonstrate commitment to the quality management system by:
2.
Leadership should ensure that resources are provided to support the organization's objectives
3.
Sustained success is only achieved by satisfying customer needs
4.
A leader who promotes a positive quality culture will :
5.
The quality of the organization is directly related to the engagement of its people
6.
The culture of an organization influences its ability to achieve:
7.
To establish an effective culture, top management should:
8.
The quality of the organization is determined by how well its quality management system is implemented
9.
The quality of an organization is the sole responsibility of the quality manager
10.
The identity of the organization provides a sense of:
11.
An organization's culture is a key factor in ensuring employee engagement
12.
The engagement of people is influenced by:
13.
Leadership must ensure that the organization's quality policy is only communicated to the quality department
14.
To achieve sustained success, the organization should consider the context in which it operates, including:
15.
The identity of the organization is defined by its mission and vision statements
