1.
The LSP must have a documented process for managing its financial stability
2.
The LSP must ensure that the results of the internal audits are communicated to relevant management personnel.
3.
Which phase of DMAIC defines the project scope?
4.
The LSP must take corrective action to eliminate the cause of a nonconformity to prevent its:
5.
Which metric indicates whether a process is centered?
6.
An LSP's organizational competence includes its ability to:
7.
The standard can be used by an LSP for self-assessment
8.
The LSP must ensure that its documented information is controlled to prevent unauthorized use.
9.
The LSP must evaluate the effectiveness of the learning outcomes on the learners.
10.
DMAIC is a five-phase methodology.
11.
The mission and vision of the LSP are used to:
12.
An LSP's organizational competence is related to its ability to:
13.
The LSP must have a management system that addresses legal and regulatory requirements that apply to its services.
14.
The LSP's management system must include a process for continual improvement.
15.
Which phase validates the effectiveness of solutions?
16.
The organizational competence of an LSP is a combination of its leadership, resources, and processes.
17.
The LSP must have a management review at planned intervals to ensure its management system is suitable and effective.
18.
The Define phase includes creating a project charter.
19.
An LSP's competence is the foundation for its ability to:
20.
The internal audit process must determine if the management system:
21.
The LSP's management review must include a review of the effectiveness of the actions taken to address risks and opportunities.
22.
The LSP must use the results of the evaluation to:
23.
The LSP's management system must include a process for corrective action to address nonconformities.
24.
Which document defines project boundaries and objectives?
25.
Which phase of DMAIC involves validating measurement systems?
26.
Six Sigma projects always require financial savings.
27.
The LSP must use the results of the evaluation to make changes to the learning service to ensure continual improvement
28.
The evaluation process must be transparent and consistent
29.
Which Six Sigma phase involves hypothesis testing?
30.
The learning service must be designed and developed based on the needs of the LSP's trainers.
31.
ISO 13053-2 focuses on Six Sigma tools.
32.
The standard provides a framework for evaluating an LSP's competence in areas such as its management system and its service delivery.
33.
Which Six Sigma tool is used to identify outliers?
34.
The LSP must ensure that the learning methods used are suitable for the learning objectives.
35.
DMAIC is applicable only in manufacturing.
36.
The Improve phase is where root causes are identified.
37.
The internal audit programme must be based on:
38.
The LSP must have a documented process for the evaluation of the learning service.
39.
CTQ requirements are derived from Voice of Customer.
40.
The LSP must ensure that the facilities and equipment used for the learning service are suitable and available.
41.
The LSP must define its scope of services based on the learner's specific requests.
42.
The LSP must have a documented process for controlling the nonconformities related to the learning service.
43.
The corrective action taken must be appropriate to the:
44.
The learning services provider (LSP) must have documented information to define its scope of services.
45.
The LSP must have a process for evaluating the satisfaction of the learners.
46.
Which Six Sigma tool is used to visualize process inputs and outputs?
47.
Which tool is most suitable for identifying root causes?
48.
CTQ requirements are derived from Voice of Customer.
49.
The evaluation of the learning service must determine its:
50.
Six Sigma projects always require financial savings.
51.
The LSP must ensure that trainers and facilitators are competent to perform their roles based on their:
52.
Which document is created in the Define phase?
53.
An LSP must have a process for managing the documented information related to its learning service.
54.
Which phase includes piloting solutions?
55.
Which phase uses hypothesis testing most extensively?
56.
A histogram shows frequency distribution of data.
57.
Benchmarking is part of the Define phase.
58.
The LSP must retain documented information about the nature of nonconformities and any subsequent corrective action taken.
59.
The competence of an LSP is a static concept that does not need to be maintained or improved.
60.
The LSP must retain documented information as evidence of the results of its management review.
61.
Control charts are used in the Control phase.
62.
FMEA is used to assess risk of failure modes.
63.
An LSP is required to identify the competence needed for its personnel to perform their roles effectively
64.
The LSP must maintain documented information regarding its organizational structure, including the responsibilities and authorities of key roles.
65.
The LSP's evaluation methods must be:
66.
The LSP is not required to take into account the results of the management review when planning for continual improvement
67.
DMAIC is applicable only in manufacturing.
68.
The LSP must have a process for ensuring its personnel are competent by providing:
69.
DMAIC methodology is iterative and cyclical.
70.
Box plots are used to detect outliers.
71.
Box plots are useful for detecting outliers.
72.
The standard provides guidance on how to evaluate the competence of an LSP's subcontractors.
73.
SIPOC diagrams are created in the Analyze phase.
74.
Which phase requires developing a control plan?
75.
The LSP must maintain documented information for its learning service, which includes:
76.
An LSP's competence must be evaluated against the:
77.
The results of the evaluation must be reviewed during the management review.
78.
The LSP must ensure that the learning service is delivered by the designated person.
79.
The evaluation of competence should be a collaborative process between the LSP and the evaluator.
80.
In the Measure phase, which activity is critical?
81.
The LSP's management system must include a process for addressing:
82.
Which ISO standard defines Six Sigma methodology?
83.
The LSP must maintain documented information on the results of the evaluation.
84.
ISO 13053-1 focuses on methodology, not tools.
85.
An LSP's management of competence is the process by which it ensures its trainers and facilitators are competent.
86.
The learning objectives of a service should be:
87.
The LSP must provide the learner with a certificate of completion even if the learner did not meet the course requirements.
88.
Hypothesis testing is performed in the Analyze phase.
89.
Which statistical test is used for categorical data?
90.
ISO 13053-1 focuses on methodology, not tools.
91.
The evaluation process must include a method for gathering:
92.
Which Six Sigma metric measures process variation relative to specification limits?
93.
The standard provides a competence matrix to help evaluate the competence of an LSP.
94.
The LSP must conduct internal audits at planned intervals
95.
FMEA is used only in the Define phase.
96.
An LSP is not required to have a formal contract or agreement with its learners.
97.
Which tool is used to assess risk of failure modes?
98.
The LSP must provide information to the learner before and during the service regarding:
99.
The evaluation of the learning service must be conducted:
100.
The evaluation process should be based on:
