1.
The LSP must ensure that the learning methods used are suitable for the learning objectives.
2.
Which metric indicates process centering?
3.
The Define phase includes creating a project charter.
4.
The LSP must provide the learner with a clear statement on the terms and conditions of the service.
5.
The LSP must provide information to the learner before and during the service regarding:
6.
Which phase ensures improvements are sustained?
7.
DMAIC is a five-phase methodology.
8.
The LSP must ensure that the results of the internal audits are communicated to relevant management personnel.
9.
The LSP is not required to take into account the results of the management review when planning for continual improvement
10.
The standard provides a competence matrix to help evaluate the competence of an LSP.
11.
An LSP's competence must be evaluated against the:
12.
Which tool is best for prioritizing corrective actions?
13.
Which phase uses hypothesis testing most extensively?
14.
An LSP's organizational competence is related to its ability to:
15.
Hypothesis testing is performed in the Measure phase.
16.
The LSP must ensure that its documented information is controlled to prevent unauthorized use.
17.
The LSP must maintain documented information on the results of the evaluation.
18.
The LSP must have a process for ensuring its personnel are competent by providing:
19.
Regression analysis determines relationships between variables.
20.
Hypothesis testing is performed in the Analyze phase.
21.
The LSP must retain documented information about the nature of nonconformities and any subsequent corrective action taken.
22.
Which Six Sigma tool is used to visualize process inputs and outputs?
23.
The LSP must retain documented information as evidence of the results of its management review.
24.
Which analysis checks measurement system accuracy?
25.
Which Six Sigma tool identifies the “vital few” causes?
26.
Box plots are used to detect outliers.
27.
The evaluation of the learning service should consider:
28.
The mission and vision of the LSP are used to:
29.
Which tool is used to identify “critical to quality” factors?
30.
The evaluation of the learning service must determine its:
31.
Which phase requires developing a control plan?
32.
An LSP's management of competence is the process by which it ensures its trainers and facilitators are competent.
33.
The competence of an LSP is defined as its ability to apply knowledge, skills, and personal attributes.
34.
ISO 13053-1 focuses on methodology, not tools.
35.
Which tool is used to visualize correlation between two variables?
36.
The learning objectives of a service should be:
37.
Which metric indicates whether a process is centered?
38.
SIPOC diagrams are created in the Analyze phase.
39.
The LSP's evaluation methods must be:
40.
The standard can be used by an LSP for self-assessment
41.
Which phase of DMAIC involves validating measurement systems?
42.
An LSP is required to identify the competence needed for its personnel to perform their roles effectively
43.
DMAIC stands for Define, Measure, Analyze, Improve, Control.
44.
The LSP must have a process for evaluating the satisfaction of the learners.
45.
The LSP must evaluate its own competence to provide the learning service.
46.
Which document is created in the Define phase?
47.
Control charts are used in the Control phase.
48.
The management review must include consideration of:
49.
An LSP is not required to have a formal contract or agreement with its learners.
50.
The corrective action taken must be appropriate to the:
51.
The LSP must define its scope of services based on the learner's specific requests.
52.
Benchmarking is part of the Define phase.
53.
Six Sigma projects always require financial savings.
54.
The evaluation process must include a method for gathering:
55.
The LSP's management system must be aligned with its:
56.
Which tool is used to capture Voice of Customer (VOC)?
57.
Which ISO standard defines Six Sigma methodology?
58.
In the Measure phase, which activity is critical?
59.
DMAIC is applicable only in manufacturing.
60.
The LSP must maintain documented information for its learning service, which includes:
61.
Box plots are useful for detecting outliers.
62.
Which tool is used to assess risk of failure modes?
63.
A histogram shows frequency distribution of data.
64.
The LSP's management system must have a process for controlling and managing documented information.
65.
Regression analysis determines relationships between variables.
66.
The LSP must ensure that the learning service is delivered by the designated person.
67.
DMAIC is applicable only in manufacturing.
68.
The LSP must have a process for managing learner complaints.
69.
SIPOC diagrams are created in the Control phase.
70.
Which Six Sigma phase involves hypothesis testing?
71.
An LSP must have a process for managing the documented information related to its learning service.
72.
Which document defines project boundaries and objectives?
73.
The LSP's management review must include a review of the effectiveness of the actions taken to address risks and opportunities.
74.
The evaluation of competence should be a collaborative process between the LSP and the evaluator.
75.
The LSP must ensure that all documented information is readily available to its competitors.
76.
The evaluation process should be based on:
77.
The LSP must have a management review at planned intervals to ensure its management system is suitable and effective.
78.
Which phase of DMAIC defines the project scope?
79.
Which statistical test compares means across multiple groups?
80.
An LSP's management of competence includes its processes for:
81.
Control charts are used to detect common cause variation only.
82.
The evaluation process should begin with:
83.
An LSP's organizational competence includes its ability to:
84.
The LSP must ensure that the facilities and equipment used for the learning service are suitable and available.
85.
When designing a learning service, the LSP must consider the appropriate learning methods, such as:
86.
Which chart detects special cause variation?
87.
The LSP is required to conduct a management review at least once a year.
88.
The internal audit programme must be based on:
89.
The LSP is not required to evaluate the effectiveness of its trainers.
90.
Benchmarking can be part of the Define phase.
91.
The internal audit process must determine if the management system:
92.
The LSP's management system must include a process for corrective action to address nonconformities.
93.
Which tool is used to visualize process flow?
94.
The LSP must use the results of the evaluation to:
95.
The Improve phase is where root causes are identified.
96.
An LSP's competence is influenced by its:
97.
The learning services provider (LSP) must have documented information to define its scope of services.
98.
The LSP's management system must include a process for continual improvement.
99.
The LSP must take corrective action to eliminate the cause of a nonconformity to prevent its:
100.
Which phase includes piloting solutions?
