Welcome to your ISO 29993+29994
1.
The learning services provider (LSP) must have documented information to define its scope of services.
2.
The standard provides a framework for evaluating an LSP's competence in areas such as its management system and its service delivery.
3.
The LSP must retain documented information as evidence of the results of its management review.
4.
The LSP must have a management system that addresses legal and regulatory requirements that apply to its services.
5.
The organizational competence of an LSP is a combination of its leadership, resources, and processes.
6.
The evaluation of the learning service should consider:
7.
The competence of an LSP is defined as its ability to apply knowledge, skills, and personal attributes.
8.
The learning objectives of a service should be:
9.
The LSP must have a process for ensuring its personnel are competent by providing:
10.
The evaluation of the learning service must determine its:
11.
The competence of an LSP is a static concept that does not need to be maintained or improved.
12.
The LSP must have a documented process for monitoring the performance of its learning services.
13.
The evaluation process should be based on:
14.
An LSP's competence must be evaluated against the:
15.
An LSP's competence is influenced by its:
16.
The LSP's management review must include a review of the effectiveness of the actions taken to address risks and opportunities.
17.
The LSP is required to conduct a management review at least once a year.
18.
The evaluation of the learning service must be conducted:
19.
The LSP must have a documented process for controlling the nonconformities related to the learning service.
20.
The internal audit process must determine if the management system:
21.
The LSP must provide the learner with a certificate of completion even if the learner did not meet the course requirements.
22.
The LSP must take corrective action to eliminate the cause of a nonconformity to prevent its:
23.
The standard provides guidance on how to evaluate the competence of an LSP's subcontractors.
24.
The LSP must have a process for evaluating the satisfaction of the learners.
25.
The LSP's management system must have a process for controlling and managing documented information.
26.
The LSP's management system must include a process for addressing:
27.
The LSP's management system must include a process for continual improvement.
28.
The LSP must ensure that the learning service is delivered by the designated person.
29.
The corrective action taken must be appropriate to the:
30.
The management review must include consideration of:
31.
The LSP must maintain documented information regarding its organizational structure, including the responsibilities and authorities of key roles.
32.
An LSP must have a process for managing the documented information related to its learning service.
33.
The LSP must have a management review at planned intervals to ensure its management system is suitable and effective.
34.
The LSP must evaluate its own competence to provide the learning service.
35.
An LSP's organizational competence is related to its ability to:
36.
The learning service must be designed and developed based on the needs of the LSP's trainers.
37.
The LSP must have a process for managing learner complaints.
38.
An LSP is not required to have a formal contract or agreement with its learners.
39.
The LSP is not required to take into account the results of the management review when planning for continual improvement
40.
An LSP's competence is the foundation for its ability to:
41.
The LSP must ensure that its documented information is controlled to prevent unauthorized use.
42.
The LSP is not required to evaluate the effectiveness of its trainers.
43.
The LSP's management system must be aligned with its:
44.
The internal audit programme must be based on:
45.
The evaluation process should begin with:
46.
An LSP is required to identify the competence needed for its personnel to perform their roles effectively
47.
When designing a learning service, the LSP must consider the appropriate learning methods, such as:
48.
The LSP must provide information to the learner before and during the service regarding:
49.
The LSP must retain documented information about the nature of nonconformities and any subsequent corrective action taken.
50.
The mission and vision of the LSP are used to:
51.
The LSP must have a documented process for managing its financial stability
52.
The evaluation of competence should be a collaborative process between the LSP and the evaluator.
53.
The evaluation process must include a method for gathering:
54.
The LSP's management system must include a process for internal audits.
55.
The LSP must maintain documented information on the results of the evaluation.
56.
An LSP's organizational competence includes its ability to:
57.
The LSP must use the results of the evaluation to make changes to the learning service to ensure continual improvement
58.
The LSP's evaluation methods must be:
59.
The LSP must ensure that all documented information is readily available to its competitors.
60.
The LSP must conduct internal audits at planned intervals
61.
The evaluation process must be transparent and consistent
62.
The LSP must provide the learner with a clear statement on the terms and conditions of the service.
63.
The standard can be used by an LSP for self-assessment
64.
The LSP must evaluate the effectiveness of the learning outcomes on the learners.
65.
The LSP must maintain documented information for its learning service, which includes:
66.
An LSP's management of competence includes its processes for:
67.
The LSP must define its scope of services based on the learner's specific requests.
68.
The LSP must ensure that the learning methods used are suitable for the learning objectives.
69.
The LSP must ensure that the facilities and equipment used for the learning service are suitable and available.
70.
The LSP must ensure that trainers and facilitators are competent to perform their roles based on their:
71.
The standard provides a competence matrix to help evaluate the competence of an LSP.
72.
The LSP must ensure that the results of the internal audits are communicated to relevant management personnel.
73.
The LSP's management system must include a process for corrective action to address nonconformities.
75.
An LSP's management of competence is the process by which it ensures its trainers and facilitators are competent.
76.
The results of the evaluation must be reviewed during the management review.
77.
The LSP must use the results of the evaluation to:
78.
The LSP must have a documented process for the evaluation of the learning service.
