1.
The LSP must use the results of the evaluation to make changes to the learning service to ensure continual improvement
2.
The LSP is not required to evaluate the effectiveness of its trainers.
3.
The learning objectives of a service should be:
4.
Benchmarking can be part of the Define phase.
5.
The LSP must ensure that its documented information is controlled to prevent unauthorized use.
6.
Which analysis checks measurement system accuracy?
7.
Which phase uses hypothesis testing most extensively?
8.
DMAIC methodology is iterative and cyclical.
9.
The LSP must ensure that trainers and facilitators are competent to perform their roles based on their:
10.
CTQ requirements are derived from Voice of Customer.
11.
The LSP must have a documented process for the evaluation of the learning service.
12.
ISO 13053-1 focuses on methodology, not tools.
13.
The LSP must use the results of the evaluation to:
14.
Which ISO standard specifically covers Six Sigma tools?
15.
The LSP's management system must include a process for internal audits.
16.
Which tool is best for prioritizing corrective actions?
17.
The corrective action taken must be appropriate to the:
18.
Regression analysis determines relationships between variables.
19.
The LSP must provide the learner with a certificate of completion even if the learner did not meet the course requirements.
20.
CTQ requirements are derived from Voice of Customer.
21.
An LSP's organizational competence includes its ability to:
22.
Which Six Sigma metric measures process variation relative to specification limits?
23.
An LSP is required to identify the competence needed for its personnel to perform their roles effectively
24.
Which tool is most suitable for identifying root causes?
25.
An LSP's competence is influenced by its:
26.
Box plots are used to detect outliers.
27.
Which tool is used to capture Voice of Customer (VOC)?
28.
DMAIC is applicable only in manufacturing.
29.
An LSP's organizational competence is related to its ability to:
30.
Which document defines project boundaries and objectives?
31.
The evaluation of the learning service must determine its:
32.
Hypothesis testing is performed in the Measure phase.
33.
Which phase requires developing a control plan?
34.
Control charts are used to detect common cause variation only.
35.
An LSP's competence is the foundation for its ability to:
36.
Which Six Sigma phase involves hypothesis testing?
37.
SIPOC diagrams are created in the Analyze phase.
38.
Box plots are useful for detecting outliers.
39.
Six Sigma projects always require financial savings.
40.
The LSP is required to conduct a management review at least once a year.
41.
Which ISO standard defines Six Sigma methodology?
42.
The LSP must have a process for managing learner complaints.
43.
FMEA is used only in the Define phase.
44.
Which statistical test compares means across multiple groups?
45.
DMAIC is applicable only in manufacturing.
46.
When designing a learning service, the LSP must consider the appropriate learning methods, such as:
47.
The LSP must ensure that the facilities and equipment used for the learning service are suitable and available.
48.
The LSP's management system must include a process for continual improvement.
49.
The LSP is not required to take into account the results of the management review when planning for continual improvement
50.
The mission and vision of the LSP are used to:
51.
A histogram shows frequency distribution of data.
52.
An LSP is not required to have a formal contract or agreement with its learners.
53.
Which metric indicates whether a process is centered?
54.
In the Measure phase, which activity is critical?
55.
The LSP's management system must include a process for corrective action to address nonconformities.
56.
Which metric indicates process centering?
57.
The LSP must retain documented information as evidence of the results of its management review.
58.
Which tool is used to visualize process flow?
59.
Which tool is used to identify “critical to quality” factors?
60.
The LSP must have a documented process for managing its financial stability
61.
ANOVA is used to compare means across multiple groups.
62.
DMAIC is a five-phase methodology.
63.
The competence of an LSP is a static concept that does not need to be maintained or improved.
64.
The LSP's management review must include a review of the effectiveness of the actions taken to address risks and opportunities.
65.
The LSP must maintain documented information for its learning service, which includes:
66.
The LSP must ensure that all documented information is readily available to its competitors.
67.
The standard provides a framework for evaluating an LSP's competence in areas such as its management system and its service delivery.
68.
The LSP's evaluation methods must be:
69.
The LSP must have a process for evaluating the satisfaction of the learners.
70.
Which phase ensures improvements are sustained?
71.
Which document is created in the Define phase?
72.
An LSP must have a process for managing the documented information related to its learning service.
73.
The standard can be used by an LSP for self-assessment
74.
The standard provides guidance on how to evaluate the competence of an LSP's subcontractors.
75.
The LSP must have a documented process for monitoring the performance of its learning services.
76.
Which phase of DMAIC involves validating measurement systems?
77.
The standard provides a competence matrix to help evaluate the competence of an LSP.
78.
Which chart detects special cause variation?
79.
The competence of an LSP is defined as its ability to apply knowledge, skills, and personal attributes.
80.
The LSP must retain documented information about the nature of nonconformities and any subsequent corrective action taken.
81.
The evaluation process should be based on:
82.
An LSP's competence must be evaluated against the:
83.
The LSP must conduct internal audits at planned intervals
84.
Hypothesis testing is performed in the Analyze phase.
85.
Pareto charts are used to prioritize causes.
86.
The evaluation of the learning service must be conducted:
87.
The LSP's management system must have a process for controlling and managing documented information.
88.
The evaluation of competence should be a collaborative process between the LSP and the evaluator.
89.
The organizational competence of an LSP is a combination of its leadership, resources, and processes.
90.
SIPOC diagrams are created in the Control phase.
91.
The LSP must evaluate the effectiveness of the learning outcomes on the learners.
92.
An LSP's management of competence is the process by which it ensures its trainers and facilitators are competent.
93.
The evaluation process should begin with:
94.
Which phase validates the effectiveness of solutions?
95.
The LSP must take corrective action to eliminate the cause of a nonconformity to prevent its:
96.
The LSP must define its scope of services based on the learner's specific requests.
97.
The learning service must be designed and developed based on the needs of the LSP's trainers.
98.
An LSP's management of competence includes its processes for:
99.
The internal audit process must determine if the management system:
100.
The LSP must ensure that the learning methods used are suitable for the learning objectives.
