1.
SIPOC diagrams are created in the Control phase.
2.
Hypothesis testing is performed in the Analyze phase.
3.
Which phase includes piloting solutions?
4.
The LSP must maintain documented information for its learning service, which includes:
5.
The LSP must ensure that the learning service is delivered by the designated person.
6.
The LSP's management system must be aligned with its:
7.
An LSP's competence is influenced by its:
8.
The corrective action taken must be appropriate to the:
9.
Which tool is used to visualize process flow?
10.
Which Six Sigma metric measures process variation relative to specification limits?
11.
Which Six Sigma tool is used to identify outliers?
12.
The LSP must maintain documented information regarding its organizational structure, including the responsibilities and authorities of key roles.
13.
The competence of an LSP is a static concept that does not need to be maintained or improved.
14.
The management review must include consideration of:
15.
The LSP must have a process for managing learner complaints.
16.
The LSP's management system must include a process for corrective action to address nonconformities.
17.
ISO 13053-1 focuses on methodology, not tools.
18.
The LSP must use the results of the evaluation to make changes to the learning service to ensure continual improvement
19.
The LSP's management review must include a review of the effectiveness of the actions taken to address risks and opportunities.
20.
The LSP must have a documented process for controlling the nonconformities related to the learning service.
21.
An LSP's competence must be evaluated against the:
22.
The results of the evaluation must be reviewed during the management review.
23.
SIPOC diagrams are created in the Analyze phase.
24.
The LSP's evaluation methods must be:
25.
The LSP must conduct internal audits at planned intervals
26.
The LSP must ensure that its documented information is controlled to prevent unauthorized use.
27.
The learning service must be designed and developed based on the needs of the LSP's trainers.
28.
The LSP is not required to evaluate the effectiveness of its trainers.
29.
Which tool is used to assess risk of failure modes?
30.
An LSP's organizational competence includes its ability to:
31.
Which tool is best for prioritizing corrective actions?
32.
FMEA is used only in the Define phase.
33.
Box plots are useful for detecting outliers.
34.
An LSP's competence is the foundation for its ability to:
35.
CTQ requirements are derived from Voice of Customer.
36.
The LSP's management system must include a process for internal audits.
37.
Which tool is most suitable for identifying root causes?
38.
Which statistical test is used for categorical data?
39.
Which metric indicates process centering?
40.
The LSP must ensure that the results of the internal audits are communicated to relevant management personnel.
41.
The evaluation of the learning service should consider:
42.
The internal audit programme must be based on:
43.
Which Six Sigma tool is used to visualize process inputs and outputs?
44.
In the Measure phase, which activity is critical?
45.
The LSP is not required to take into account the results of the management review when planning for continual improvement
46.
Control charts are used in the Control phase.
47.
The LSP must evaluate the effectiveness of the learning outcomes on the learners.
48.
The LSP must evaluate its own competence to provide the learning service.
49.
The LSP must provide the learner with a certificate of completion even if the learner did not meet the course requirements.
50.
The LSP must use the results of the evaluation to:
51.
CTQ requirements are derived from Voice of Customer.
52.
Which Six Sigma tool identifies the “vital few” causes?
53.
An LSP is required to identify the competence needed for its personnel to perform their roles effectively
54.
The mission and vision of the LSP are used to:
55.
Box plots are used to detect outliers.
56.
Which ISO standard defines Six Sigma methodology?
57.
The Define phase includes creating a project charter.
58.
An LSP must have a process for managing the documented information related to its learning service.
59.
The LSP must have a management review at planned intervals to ensure its management system is suitable and effective.
60.
Which phase uses hypothesis testing most extensively?
61.
The standard can be used by an LSP for self-assessment
62.
The LSP must take corrective action to eliminate the cause of a nonconformity to prevent its:
63.
The LSP must ensure that trainers and facilitators are competent to perform their roles based on their:
64.
The organizational competence of an LSP is a combination of its leadership, resources, and processes.
65.
Regression analysis determines relationships between variables.
66.
The LSP must ensure that all documented information is readily available to its competitors.
67.
The evaluation of the learning service must be conducted:
68.
Which phase validates the effectiveness of solutions?
69.
Which document is created in the Define phase?
70.
DMAIC methodology is iterative and cyclical.
71.
Which tool is used to identify “critical to quality” factors?
72.
Which Six Sigma phase involves hypothesis testing?
73.
The evaluation of competence should be a collaborative process between the LSP and the evaluator.
74.
DMAIC is a five-phase methodology.
75.
The LSP must have a process for evaluating the satisfaction of the learners.
76.
Pareto charts are used to prioritize causes.
77.
An LSP is not required to have a formal contract or agreement with its learners.
78.
The LSP must have a management system that addresses legal and regulatory requirements that apply to its services.
79.
ISO 13053-2 focuses on Six Sigma tools.
80.
An LSP's management of competence includes its processes for:
81.
The LSP must retain documented information about the nature of nonconformities and any subsequent corrective action taken.
82.
The evaluation process should begin with:
83.
The LSP must have a process for ensuring its personnel are competent by providing:
84.
The LSP's management system must include a process for addressing:
85.
The evaluation process should be based on:
86.
ANOVA is used to compare means across multiple groups.
87.
FMEA is used to assess risk of failure modes.
88.
ISO 13053-1 focuses on methodology, not tools.
89.
An LSP's organizational competence is related to its ability to:
90.
Which metric indicates whether a process is centered?
91.
Which tool is used to visualize correlation between two variables?
92.
The LSP must have a documented process for managing its financial stability
93.
The LSP must provide information to the learner before and during the service regarding:
94.
Which statistical test compares means across multiple groups?
95.
The LSP must maintain documented information on the results of the evaluation.
96.
The learning services provider (LSP) must have documented information to define its scope of services.
97.
The LSP must retain documented information as evidence of the results of its management review.
98.
Which phase requires developing a control plan?
99.
The LSP must ensure that the learning methods used are suitable for the learning objectives.
100.
DMAIC is applicable only in manufacturing.
