At Accent-TS, we believe that the foundation of any successful learning engagement is built on trust, ethical practice, and clear quality requirements. That’s why we are proud to be ISO 29994 certified, adhering to the global standard outlining the basic requirements for learning services providers (LSPs).
This certification assures our clients and learners that we operate with integrity and professionalism across all aspects of our service, from the initial consultation to the final assessment.
What ISO 29994 Means for Our Clients:
- Credible Service Delivery: You receive services from a provider committed to fundamental quality. This standard ensures that all learning services are based on clearly defined processes for design, content delivery, and evaluation, offering a reliable and predictable experience.
- Ethical Conduct: You are partnering with an organization that adheres to high ethical standards. The standard requires LSPs to demonstrate socially responsible and ethical behavior, including fair marketing, data privacy, and transparent financial dealings.
- Competent Personnel: Our team is qualified to serve you. ISO 29994 sets requirements for the competence of personnel, guaranteeing that our instructors and support staff have the necessary skills and qualifications to effectively deliver the service.
- Defined Learning Process: The entire learning service is documented and managed. This includes a clear process for identifying client needs, designing the service to meet those needs, and providing comprehensive feedback on learning outcomes.
The Core of Our Operational Integrity:
Achieving ISO 29994 certification requires a commitment to:
- Clear Information and Advice: We provide you with clear, accurate, and comprehensive information about our services, fees, and outcomes before you commit, ensuring transparency at every step.
- Financial Integrity: Our financial processes are transparent and compliant, providing you with confidence in our long-term stability and ability to fulfill our contractual obligations.
- Quality Management: We maintain a simple yet effective quality management system that addresses the core requirements of running a professional learning service, focusing on consistency and continuous review.
