ISO 20000:2018 – Internal Audit

ISO/IEC 20000 is a Service Management System (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

- Learn the overview of ISO/IEC 20000.

- Identify the schemes available for the certification and qualification.

- Understand the principles of IT Service Management.

- Adopt the requirements of an effective ISO 20000 audit.

- Understand the requirements of pre-audits, formal certification and surveillance audits.

- Learn the overview of ISO/IEC 20000.

- Identify the schemes available for the certification and qualification.

- Understand the principles of IT Service Management.

- Adopt the requirements of an effective ISO 20000 audit.

- Understand the requirements of pre-audits, formal certification and surveillance audits.