ISO 20000:2018 – Implementation

ISO 20000 is the international standard that enables IT organizations to ensure that their IT service management (ITSM) processes are aligned both with the needs of the business and with international best practice.

Before embarking on your ISO 20000 implementation project, it is important to gain an understanding of the Standard and how it can benefit your organization. Securing management commitment and selecting a suitable implementation approach is essential for successful delivery of the project. The following introductory reading materials will help you address these points

During this training course, you will learn planning and implementing the Service Management processes :changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes, explore the different components of an SMS, which help in improving the quality of the services provided and delivered by an organization, and thus increase its customer satisfaction and overall performance.

Anyone involved in the, implementing, maintaining, of an ISO 20000 Management System