ISO 20000:2018 – Awareness

This awareness course will help participants to gain an understanding of the ISO/IEC 20000-1:2018 Information Technology — Service Management System requirements. It will also provide insight into preparing, conducting and following up on ISO/IEC 20000-1:2018 audit activities. Moreover, participants will gain the skills to assess an organization’s capability to manage its IT Service Management System

• The background to the development of ISO 20000
• The value of an effective ITSMS and its contribution to your business
• The purpose and intent of ISO 20000 and its relationship to other standards
• How to plan the development of an ITSMS

This course has been designed for management representatives, ISO 20000 ITSMS guidance Committee members, lead auditors, internal auditors, personnel responsible for legal requirements updating, and ISO 20000 conformance.