At Accent-TS, we understand that reliable IT services are the backbone of your business. We are proud to be ISO/IEC 20000-1 certified, the premier international standard for Information Technology Service Management (ITSM).
This certification proves that we manage and deliver our services using a best-practice framework, ensuring predictable, high-quality, and cost-effective IT support for every client engagement.
What ISO/IEC 20000-1 Means for Our Clients:
- Consistent Service Delivery: You benefit from standardized, repeatable processes for incident management, service requests, and configuration management, ensuring you receive the same high level of service every time.
- Reduced IT Risk & Downtime: Our systematic approach to service management includes proactive problem management and capacity planning, significantly reducing the likelihood of service outages and minimizing business disruption.
- Clear Accountability and Communication: The standard mandates clear roles, responsibilities, and effective communication channels. You always know who is responsible for a service and how we are performing against agreed-upon Service Level Agreements (SLAs).
The Foundation of Our ITSM Excellence:
Achieving and maintaining ISO/IEC 20000-1 certification requires a rigorous, continuous commitment to:
- Integrated Service Management: We implement processes that work together seamlessly—from service design and transition to operation and improvement—ensuring a holistic view of IT service quality.
- Governance and Control: Our systems establish clear policies and documented procedures, ensuring that IT services are delivered effectively and are aligned with business goals.
- Continuous Service Improvement (CSI): We embed a formal cycle of review and improvement to perpetually enhance the efficiency and effectiveness of our services, ensuring we deliver maximum value as your needs evolve.
